Customer Relationship Officer

Responsibilities:

• Manage client service data and systematic complaint records, while assisting the operations department in handling complaints and managing regulatory investigations to ensure high customer satisfaction.

• Conduct regular site visits to communicate with clients, understand their needs, and submit detailed reports to periodically evaluate and improve service standards across different sites.

• Design operational forms and charts for the customer service department to optimize workflows.

• Plan and execute annual customer satisfaction surveys, and conduct deep-dive data analysis onsite inspections to submit comprehensive improvement proposals to top management.

• Perform any temporary tasks assigned by senior management.

Requirements:

• Possess relevant customer service working experience, preferably in environmental/cleaning services, property management, or related industries.

• Higher Diploma / Associate Degree or above in Business Administration, Customer Relationship Management, or a related discipline.

• Strong analytical, communication, and interpersonal skills, with proficiency in reporting and data presentation.

• Proactive, detail-oriented, and able to work independently under pressure