Customer Relationship Officer

About OSS Maritime Group

OSS Maritime Group is a leading Australian ship supplier with over 30 years of experience in the maritime industry. Due to the continued expansion of our business and increased workload, we are seeking a motivated and capable Customer Service Officer – Sales & Marketing to join our team.

This is an excellent opportunity for a proactive individual who is interested in developing their career in sales, marketing, customer service and business administration within the maritime industry.

Position Purpose

The overall purpose of this position is to support OSS Maritime Group's continued business growth by:

• Providing professional and responsive customer service.

• Supporting sales activities and maintaining strong client relationships.

• Developing and implementing marketing initiatives to support business growth.

• Coordinating daily and weekly work schedules.

• Ensuring sales and administrative documentation is processed accurately and efficiently.

• Contributing to the overall effectiveness and growth of the business.

Key Responsibilities

Marketing & Sales

• Develop, implement and monitor a variety of marketing campaigns.

• Assist in developing and implementing marketing strategies to support business growth.

• Research and identify potential customers and business opportunities.

• Follow up sales enquiries and prospective customers.

• Liaise with existing and prospective clients to understand their requirements.

• Meet with customers and maintain positive, professional business relationships.

• Support sales activities and contribute to achieving business targets.

• Liaise with clients by telephone, email and in person.

• Meet customers and assist with sales-related matters.

• Process and maintain accurate sales and customer documentation.

• Prepare and issue quotations and invoices.

• Follow up quotations and sales enquiries where required.

• Coordinate customer requirements with relevant internal staff and suppliers.

• Maintain accurate customer and sales records.

• Assist with general office and administrative duties.

• Provide general support to the management and operations team as required.

• Communicate proactively with both internal and external stakeholders.

Job Requirements

• Minimum 1 year of experience in an office environment, preferably in a position relevant to marketing, sales or customer service.

• Excellent written and interpersonal communication skills.

• Strong organisational and time-management skills.

• Intermediate to advanced proficiency in Microsoft Office Suite, including Word, Excel and Outlook.

• Strong attention to detail and accuracy.

• Ability to manage multiple tasks and priorities in a busy working environment.

• Professional, reliable and positive attitude.

• Ability to communicate in a language other than English is highly regarded.

Work Rights & Eligibility

• This position is based in Australia, and applicants must currently reside in Australia.

• Applicants who are not Australian citizens or permanent residents are required to provide details of their current Australian visa, including:

- Visa type/subclass

- Visa expiry date

• Any relevant work restrictions or conditions

Job Capabilities

• Can-do spirit

• Self-motivated

• Result-oriented attitude

• Treat your job with respect

• Take initiative in job reporting

• Take initiative in asking any questions when in doubt

• Take initiative in communication both internally and externally

Application

If you are a motivated, proactive and customer-focused individual looking for an opportunity to develop your career with an established and expanding Australian maritime business, we would like to hear from you.

Please submit to [email protected] your resume and a brief cover letter outlining your relevant experience and why you are interested in joining OSS Maritime Group.

Pay: $65,000.00 – $70,000.00 per year

Work Location: In person