Customer Relationship Officer

A Customer Relationship Officer (CRO) acts as the primary liaison between customers and the company, focusing on resolving complaints, ensuring high-quality service standards, and fostering client loyalty. They handle inquiries via phone, email, or in-person, while updating databases and relaying feedback to internal departments to improve service.

Key Responsibilities

• Customer Support & Resolution: Handle inquiries, complaints, and requests professionally, assessing situations to provide effective solutions. (email, calls and in-person)
• Relationship Management: Maintain proactive communication with customers to build loyalty, improve satisfaction, and encourage repeat business.
• Service Standards Maintenance: Ensure company service standards are met and policies are followed.
• Administrative Tasks: Document customer interactions, update records, and generate reports on customer feedback.
• Cross-functional Coordination: Liaise between clients and internal departments (e.g., sales, technical support, accounting) to resolve complex issues.
• Upselling/Cross-selling: Identify opportunities to promote new products or services to existing customers.
• Client Visits and Field work may be required

Required Skills and Qualifications

• Education: A bachelor’s degree, often in Business Administration, Marketing, Communications, or related fields.
• Communication: Strong interpersonal, written, and verbal communication skills.
• Soft Skills: Empathy, patience, and ability to handle difficult customers or high-stress situations.
• Technical Proficiency: Knowledge of Microsoft Office and CRM software.
• Experience: 1 to 3 years of background in customer service, client relations, or front-office administration.

Pay: Php25,000.00 - Php40,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person