Customer Relationship Officer

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer communication, handling lead follow-ups, maintaining CRM records, supporting sales conversions, and ensuring excellent customer service standards. The role requires strong communication skills, customer relationship management, coordination abilities, and disciplined follow-up practices to support organizational growth and customer satisfaction.

Key Duties & Responsibilities

1. Customer Calling & Enquiry Handling

• Complete assigned daily outbound and inbound call targets.
• Handle customer enquiries through calls, WhatsApp, emails, and walk-ins professionally.
• Ensure all customer interactions follow company communication standards.
• Respond to customer enquiries within the defined turnaround time (TAT).

2. Follow-up & Lead Management

• Follow up with all assigned leads as per scheduled timelines.
• Maintain daily follow-up tracking within the CRM system.
• Reconnect with inactive or dormant leads periodically.
• Ensure proper lead nurturing for hot, warm, and cold leads.

3. Sales Support & Lead Conversion

• Understand customer requirements clearly before presenting solutions.
• Explain products and services effectively to customers.
• Address customer objections professionally and support lead conversion.
• Achieve assigned monthly sales and conversion targets.

4. CRM Management & Reporting

• Update customer interactions, remarks, and lead status in CRM on the same day.
• Maintain accurate and updated customer records.
• Submit daily activity reports and pipeline updates to management.
• Ensure zero incomplete or incorrect CRM entries.

5. Customer Relationship Management

• Build and maintain strong customer relationships.
• Handle customer concerns and complaints professionally.
• Ensure customer satisfaction through timely communication and support.
• Encourage repeat business and customer referrals.

6. Coordination & Team Support

• Coordinate with internal departments for smooth customer onboarding and service delivery.
• Share customer feedback and market insights with management.
• Participate in meetings, reviews, and training programs.
• Support overall departmental and organizational goals.

Contact: 9544874163

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person