Customer Relationship Service Executive

Customer Relationship Service Executive

Location: Faridabad, Haryana
Experience: 13 Years preferred
Salary: 18,00025,000/month
Job Type: Full-Time | Work From Office

About the Role

Go Swastha is looking for a Customer Relationship Service Executive to manage fresh lead calls, customer follow-ups, existing B2B customer communication, payment follow-ups and basic billing activities.

Key Responsibilities

• Call and follow up with fresh leads provided by the company.
• Handle approximately 25–30 calls per day, including new leads and follow-ups.
• Handle existing customer queries related to paneer, orders, deliveries and services.
• Follow up with B2B/restaurant customers regarding pending payments.
• Maintain customer and follow-up records.
• Generate GST bills/invoices using billing software at the end of the day.
• Coordinate with sales, accounts, operations and delivery teams when required.
• Share daily updates on leads, follow-ups, payments and billing.

Requirements

• 1–3 years of experience in customer support, telecalling, CRM, sales coordination or a similar role.
• Good communication skills in Hindi and basic English.
• Comfortable speaking with customers over the phone.
• Basic computer and MS Excel/Google Sheets knowledge.
• Experience with billing/GST invoicing software will be an advantage.
• Good follow-up skills and ability to maintain records.
• Responsible, polite and organised with a customer-first approach.

Preferred Background

Experience in FMCG, Food & Beverage, Dairy, Restaurant/HORECA, B2B or Distribution will be an advantage.

Important

This is not a high-volume cold-calling role. The focus is on quality conversations, proper follow-ups, customer support and coordination.