B
Bmw Eminent Cars Surat
Customer Relationship Service Executive
Skills
CRM
11 days ago
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Important information
Contract type:
Permanent
Salary:
₹250,000 – ₹275,000 / year
Location:
Surat, Gujarat, India
Work mode:
Onsite
Published on:
15 October 2026
What they need
Roles and Responsibilities
- Handle customer complaints and queries via phone calls, emails, or chats to resolve issues promptly and professionally.
- Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
- Provide excellent after-sales service by addressing product-related concerns, warranty claims, and technical support.
- Collaborate with internal teams (e.g., engineering, logistics) to resolve complex customer issues efficiently.
- Maintain accurate records of all interactions with customers using CRM software.
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