Customer Rep Senior

Important Recruitment Information for this vacancy:

Job Posting closes: 10/25/2026

Supporting Documents Uploaded By: 10/26/2026

Agency Information:

Kansas Department of Revenue

Customer Relations

Topeka, Kansas

www.ksrevenue.org

About the Position:

Who can apply: External (anyone can apply)

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: KDOR

Compensation:

Hourly Pay: $21.87

Employment Benefits:

• Comprehensive medical, prescription, dental, vision, and additional coverage
• Pre-tax savings accounts
• Sick & Vacation leave
• Work-Life Balance programs: military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs
• Paid Parental Leave
• Employee Assistance Program
• On-the-job training programs
• Public Service Loan Forgiveness Program

Visit the Employee Benefits page for more information…

Position Summary:

This position is in the Taxpayer Assistance Center (TAC) Segment of the Customer Relations Core Process. Educate and assist customers in person, telephone or by e-mail of applicable laws, policies, procedures, services and resources. Provide customers with information regarding status of records, tax returns or other transactions. Provide guidance on options to correct deficiencies, problems or errors. Perform account management on moderately complex accounts involving homestead, individual income tax, food sales tax refunds, fiduciary and use tax. Review discrepancies and adjustment letter responses. Review waiver requests and process refunds. Make adjustments for exceptions on original returns and claims. Provide feedback to team leader and team to identify training needs and improvement opportunities.

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work.

Preferred Skills: Word, Excel, PowerPoint, Access, Proofreading, editing, & attention to detail.

Preferred Experience: Demonstrate good personal time-management and customer service skills; knowledge of Kansas tax statutes, regulations and policies; ability to work effectively in a team-based environment; understanding of Kansas Department of Revenue's (KDOR) accounting software including ASTRA Tax Processing (ATP), ASTRA Case Management (ACM) and Legacy and be able to work effectively in these systems; ability to effectively review outbound correspondence and work with correspondence viewer; knowledge and understanding of the statutes and procedures regarding special credits and NOL's; and, review and adjust moderately complex accounts.

Recruiter Contact Information:

Kansas Department of Revenue - Recruitment Team

Email: KDOR_[email protected]
Phone: (785) 296-3077
Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User.
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page.
• Start your draft job application, upload other required documents, and Submit when it is complete.
  • Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the Preferred email on the My Contact Information page
  • Notifications – view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov**:** “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers - My Job Applications page:

• DD214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application:

• Resume
• Cover Letter

Helpful Resources at jobs.ks.gov**:** “How, What, & Where do I Upload Documents”

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance withing ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. Please be encouraged if you have a missing tax return(s) or you owe taxes to the State of Kansas, the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building

915 SW Harrison Ave, STE 260
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.