Customer Repair Representative

Responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. Responsible for the creation and sending of quotation activities and processes. Responsible for customer purchase order receiving processes and communicating between NOV and clients in order to ensure good customer satisfaction.

Repair Department Primary Responsibilities:

• Track all inquiries for quotations upon customer contact and equipment arrival at the inbound equipment.
• Contact customers to define the necessary scope of work.
• Create, revise and update Quality Plans as needed.
• Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers on updating projects for customer requirements.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and communicate with customers for clarification.
• Submit all incoming customer service orders within the Enterprise Resource Planning "ERP" so the project can be properly carried out to avoid delays and unexpected issues.
• Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined.
• Responsible for revising and adjusting quotes.
• Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements.
• Liaise with customer and IVB about approved ITP/Quality Plans making sure the pre-defined scope of work is reviewed and approved by all parties.
• Pursue continuous improvement in its own activities and operations.

Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other corporate guidelines.

• Degree in mechanical engineering
• 5-8 years’ experience in manufacturing environment preferable