Customer Representative

Pride Global/Russell Tobin & Associates is seeking a Customer Operations Sr Rep to work for one of our top clients in St Paul, MN 55101.

Apply today for consideration!

Employment Type: Contract-To-Hire (Depending on Performance and Position Availability)

Job Title: Customer Operations Sr Rep

Pay: $22 to $23 per hour

Locations: St Paul, MN 55101

Hybrid: Primarily Remote – the expectation is 3x a week in the office for the first week for training and then 1x in the office a week after training.

Duration: Till 02/28/2027, possible of extension

Overview:

• We are looking for an individual who is positive and enthusiastic and enjoys a fast pace with high volume processing.
• This individual will develop an in-depth understanding the Employer market including the products they offer.
• An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance.

Responsibilities include but not limited to:

• Enter required data with a high degree of accuracy across various life insurance administrative processes. This may include policy applications, contract modifications, beneficiary updates, enrollment changes, premium and loan payments, and other insurance-related documentation.
• Use sound judgement to research and resolve problems related to policy administration and customer inquiries.
• Follow up to obtain missing information needed for processing which may including producing customer focused correspondence and emails sometimes utilizing templates or place phone calls to our customers or clients.
• Support and respond to team inbox. Fulfill and/or process customer and client requests.
• All tasks must adhere to department quality and security standards. Must be completed within service level obligations.

Qualifications

• Strong data entry skills, which include speed and accuracy.
• Ability to perform within established department goals including quality assurance.
• Strong customer focus on both internal and external customers.
• Good prioritization skills and adaptable to change.
• Solid work ethic combined with professionalism and a positive "can-do" attitude.
• Good communication skills both verbally and written.
• Willingness to suggest new ideas, processes and procedures.
• Demonstrate a willingness to help others and be cross trained in other departments.
• Flexibility to work overtime during peak volumes.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.