Customer Representative - Hospitality Experience

If you enjoy working with people, creating positive experiences, and making sure customers feel taken care of, your hospitality experience can translate into an exciting new career path.

Nola Management Group Inc. is looking for a Customer Representative in New Orleans to represent our client and connect customers with reliable, high-speed internet solutions. This is a great opportunity for someone with experience in hospitality, restaurants, hotels, retail, or customer service who enjoys interacting with people and is ready to develop their communication and sales skills.

As a Customer Representative, you’ll speak directly with customers, learn about their needs, answer questions, and help them find the right solution for their household. You’ll combine the service skills you already have with training and support designed to help you succeed in a customer-focused sales environment.

Responsibilities of the Customer Representative

• Welcome and engage customers face to face with a friendly, professional approach while representing our client.
• Build positive customer relationships by listening to their needs and understanding what matters most to them.
• Clearly explain the services, features, benefits, and available options in an approachable way.
• Identify opportunities to recommend services that provide greater speed, reliability, and convenience for customers.
• Guide customers through the enrollment process and ensure they have a smooth, positive experience from start to finish.
• Work toward individual and team goals while maintaining a strong commitment to customer service and professionalism.

Qualifications of the Customer Representative

• Previous experience in hospitality, restaurants, hotels, retail, customer service, sales or another customer-facing role is a plus.
• High school diploma or equivalent preferred.
• Friendly, confident, and comfortable communicating with a variety of people.
• Strong interpersonal and communication skills.
• Ability to listen to customers, understand their needs, and make thoughtful recommendations.
• Positive attitude and willingness to learn new skills.
• Comfortable working in a goal-oriented environment while keeping the customer experience a priority.
• Reliable, professional, and motivated to grow within a team environment.

Why Your Hospitality Experience Matters

Hospitality professionals already know how to create a great customer experience. You know how to listen, communicate, solve problems, stay positive under pressure, and make people feel welcome. Here, you’ll have the opportunity to take those skills into a new environment while developing valuable experience in customer engagement, sales, and professional growth.

Pay: $49,800.00 - $60,100.00 per year

Work Location: In person