Concentrix

Job Title
Customer Representative (Italian-speaking) - Creator Onboarding Support
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a
Customer Representative in Porto, Portugal (On-Site)
you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Customer Representative, you will:
<ul>
<li>Execute high-volume outbound calling campaigns to engage potential leads and "sell" the benefits of Live Monetization features (Gifts, Subscriptions, and Rewards).</li>
<li>Drive lead conversion and activation by guiding creators through the technical setup.</li>
<li>Utilize strong telemarketing and negotiation skills to handle objections, build rapport, and secure commitment from creators during the onboarding journey.</li>
<li>Adhere to standard operating procedures (SOPs) for data validation and account security while maintaining a consultative, results-driven approach.</li>
<li>Maintain strict adherence to conversion targets, service level agreements (SLAs), and quality standards.</li>
</ul>
Your Qualifications
Concentrix is a great match if you:
<ul>
<li>Are fluent in Italian (C1/C2) and have a good level of English (B2), both written and spoken</li>
<li>Have excellent communication and persuasive skills, with the ability to build rapport and engage customers effectively</li>
<li>Have experience handling outbound calls, telemarketing, or sales-related activities</li>
<li>Have previous experience in a contact center or customer service/sales environment (preferred)</li>
<li>Are familiar with social media platforms and have a basic understanding of digital advertising</li>
<li>Are adaptable and flexible in a fast-paced environment, including availability to work rotating shifts if needed</li>
</ul>
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s In It For You
In this role, we offer benefits that help you support your unique lifestyle:
<ul>
<li>Competitive salary</li>
<li>Fixed Monday to Friday working hours (9h–18h)</li>
<li>Central location in Porto, Portugal</li>
<li>Bring-a-friend (referral) bonus opportunities</li>
<li>Full paid training on the company and the project you'll be working on</li>
<li>Career development programs</li>
</ul>
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Customer Representative (Italian-speaking) - Creator Onboarding Support

Customer Representative (Italian-speaking) - Creator Onboarding Support

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