Customer Representative Manager

Role Description The Director at SG Software Académie is a full-time, on-site leadership role based in Mohammedia. The Director oversees daily operations of the academy, including academic program planning, scheduling, and resource allocation to ensure high-quality instruction and learner success. This role leads and supports faculty and staff, sets performance expectations, and fosters a collaborative, inclusive environment aligned with the academy’s mission and values. The Director manages budgets, monitors key performance indicators, and implements processes to improve operational efficiency and educational outcomes. The position also involves building partnerships with industry and community stakeholders, representing the academy in external forums, and driving strategic initiatives for growth and innovation.

Qualifications

• Strong leadership and people management skills, including experience supervising diverse teams and guiding performance.
• Proven experience in academic or training program administration, with the ability to plan, organize, and evaluate educational activities.
• Background in software, technology, or related fields, with an understanding of current industry needs and learning methodologies.
• Excellent communication and interpersonal skills for collaborating with learners, staff, and external partners.
• Solid financial and operational management capabilities, including budgeting, resource planning, and data-informed decision-making.
• Ability to work on-site in Mohammedia and maintain a consistent presence to support day-to-day operations.
• Bachelor’s or Master’s degree in education, management, technology, or a related discipline; equivalent experience may be considered.
• Demonstrated commitment to inclusive, non-discriminatory practices and to creating an equitable learning environment.
• Experience with strategic planning, change management, and implementing process improvements is highly beneficial.
• Proficiency in relevant office and collaboration software; familiarity with learning management systems is an asset.