Customer Requests Officer

Customer Requests Officer

12-Month Casual Contract | Full-Time Hours

Our client is seeking an experienced and customer-focused Customer Requests Officer to join their customer services team on a full-time casual basis for an initial 12-month contract.

This is an excellent opportunity for a highly organised professional with strong customer service, administration, project coordination, and stakeholder engagement skills to contribute to a fast-paced operational environment.

About the Role As the Customer Requests Officer, you will be responsible for managing customer-initiated requests from enquiry through to completion, ensuring a seamless customer experience while coordinating internal processes, project activities, and stakeholder communications.

Working within a collaborative team, you will provide advice and support to customers, manage enquiries, coordinate project documentation, track progress of customer requests, and ensure compliance with internal processes and service standards. 

Key Responsibilities

• Manage customer requests and project enquiries from initial assessment through to completion.
• Provide timely and professional advice to customers and stakeholders.
• Prepare project documentation, estimates, agreements, and correspondence.
• Coordinate project activities and liaise with internal teams to ensure smooth delivery.
• Monitor project status, customer commitments, and key timeframes.
• Process invoices, payments, and related administrative documentation.
• Maintain accurate records and update relevant systems and databases.
• Support continuous improvement initiatives and contribute to achieving service excellence.
• Actively work to resolve customer issues and minimise escalations.

About You To be successful in this role, you will demonstrate:

• Previous experience in a high-volume customer service, administration, or project coordination environment.
• Strong stakeholder engagement and communication skills.
• Exceptional organisational skills with the ability to manage competing priorities.
• High attention to detail and accuracy.
• Experience working with multiple systems and databases.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work effectively both independently and within a team environment.
• Experience working within utilities, infrastructure, technical services, engineering support, or a similar industry will be highly regarded.

What's on Offer

• Full-time casual hours.
• Initial 12-month casual contract.
• Opportunity to commence in approximately three weeks.
• Supportive team environment.
• Strong focus on customer service and continuous improvement.
• Valuable experience within a large and established organisation.

Interested? If you're an experienced customer service and administration professional looking for your next contract opportunity, we'd love to hear from you.

Apply now with your current resume outlining your relevant experience and availability.