Customer Research & Analytics Analyst i

About the role

A Customer Research & Analytics Analyst is responsible for performing web-based research on technology driven corporations and institutions and validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime.

Key responsibilities

• Conduct in-depth internet research to achieve data quality in patents globally
• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
• Conduct quality control measures to ensure data is highly accurate and reliable
• Validate, update and verify customer information in the Harmonizer Tool
• Ensure updates or changes in customer database are accurate and meet quality standards
• Meet or exceed productivity targets based on efficiency
• Identify future process improvements to improve team or individual performance
• Communicate effectively with internal stakeholders and team members to foster collaboration
• Ensure data standards and SLAs are met
• Communicate effectively on the status of tasks and projects in progress

Qualifications

• Bachelor's degree holder
• Experience in research, data quality and analysis
• Strong organizational, analytical, and problem-solving skills
• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
• Ability to provide detailed information and summarize effectively for management
• Ability to work under pressure and within an environment of constant change
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives