Customer Resolution Specialist

Role summary / purpose

Interacts with customers and provides information in response to inquiries about accounts, products, and services. This role involves managing customer relationships at a level of complexity that typically requires up to two years of directly related study, training, and/or experience.

Key responsibilities

• Takes care of and settles customer complaints
• Answers customers' questions regarding product or service operation and maintenance
• Receives and processes orders and applications
• Provides information concerning pricing, changes in service, discontinuance, and shipping
• Talks with internal and external customers by phone or in person to ensure the best service possible
• Consults with customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Performs program data management activities as needed, including running reports and updating data
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure customer service
• May solicit sale of new or additional services or products

Requirements - education & experience

5-7 years of directly related experience

Required skills

• Proficiency with Microsoft Word
• Proficiency with Microsoft Outlook
• Proficiency in Microsoft Excel
• Problem-solving ability
• Ability to work independently

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [email protected] or fill out this form to request accommodations.