Customer Resolutions Officer

Acquire Recruitment Solutions is proud to partner with one of Australia’s largest and fastest growing renewable energy companies, currently expanding its post-installation support team.

With 100+ employees across Australia, this organisation specialises in solar batteries and home energy solutions, supporting thousands of households in reducing energy costs and transitioning to sustainable power.

Due to a high volume of customers nationally, we are seeking a Customer Resolutions Officer to play a key role in improving customer experience and supporting a high performing service team.

The Role
You will be responsible for managing customer enquiries, complaints and escalations, ensuring issues are resolved efficiently, while keeping customers informed throughout the process.

Responsibilities include:

• Managing and resolving a high volume of customer complaints and escalations
• Proactively contacting customers to provide updates and manage expectations
• Taking ownership of unresolved issues and working with internal teams & external compliance bodies to achieve a resolution
• Handling challenging conversations with confidence, professionalism and empathy
• Acting as the main point of contact for unresolved customer issues
• Identifying opportunities to improve the customer experience and complaints process

About You

• 2+ years' experience in complaints handling or escalations
• Proven experience managing a high volume of complaints or complex customer issues
• Confident managing difficult conversations
• Strong problem-solving skills, with the ability to think on your feet
• Able to work at pace and manage multiple cases at once
• Experience within telco, utilities, renewable energy or similar industries highly regarded
• Experience communicating with external regulatory or compliance bodies, such as Consumer Affairs, an Ombudsman or similar organisations is highly regarded

What’s On Offer

• Salary of $80K + super
• Join a high-growth business in the renewable energy sector
• Supportive, fast-paced team environment with a strong culture
• Be part of a business undergoing significant growth and expansion
• Regular team socials and a collaborative office environment
• Box Hill location with onsite parking and close to public transport

If you’re someone who enjoys problem-solving, is confident handling difficult conversations and takes genuine ownership of customer issues, this is a great opportunity to join a rapidly growing business where you can make a real impact.

Click Apply Now to be considered.