Customer Response Officer

We are recruiting professional and customer-focused Response Officers to manage client enquiries and maintain excellent communication across our travel services.

Key Responsibilities

• Respond to enquiries through WhatsApp, Instagram, email and other approved channels.
• Communicate professionally and provide personalized responses.
• Collect client travel requirements, preferences, dates and budgets.
• Work directly with Travel Curators to prepare client packages.
• Follow up on quotations, pending enquiries and booking decisions.
• Maintain accurate CRM records and update client case statuses.
• Handle routine complaints and escalate complex issues.
• Complete detailed handovers between shifts.
• Support client calls and other assigned customer service duties.

Requirements

• Minimum 1 year of customer service or client communication experience.
• Excellent written and spoken English.
• Strong typing, communication and multitasking skills.
• Ability to handle multiple enquiries accurately.
• Experience using WhatsApp Business, CRM systems or similar tools.
• Reliable internet connection and suitable remote working environment.
• Availability for assigned morning, evening, night and weekend shifts.

Ideal Candidate: A responsive, organized and personable professional who understands how to communicate with clients naturally and professionally.

Pay: ₦150,000.00 per month

Application Question(s):

• You are handling the evening shift alone. A client who paid for a honeymoon package is angry because their hotel confirmation has not arrived. Another client needs an urgent flight change, five new enquiries arrive simultaneously, and a previous officer left incomplete handover notes. One customer threatens to post negative reviews.

*What would you do in the next 15 minutes?* Explain which client you would attend to first, what you would say to the angry honeymoon client, how you would handle the flight-change request and how you would manage the remaining enquiries without ignoring anyone. Provide the exact message you would send to the unhappy client.

Work Location: Remote