Customer retention advisor (outbound calling)

Foundever is recruiting outbound customer service representatives for its Casanearshore site.

In this role, you will be responsible for:

• Contacting customers who are considering canceling their contracts.

• Developing the customer portfolio .

• Marketing and promoting products.

• Identifying customer needs, advising them, and proposing solutions tailored to their requirements, while adhering to guidelines established by management.

• Ensuring the achievement of qualitative and quantitative objectives set by management.

Main responsibilities

Desired Profile

Candidates should have a high school diploma or higher, and

prior experience in outbound calling is preferred.

A good level of French (both spoken and written) is required, along with

strong listening and customer service skills,

good computer skills,

and be diligent, committed, and punctual.

Employee benefits and other

• Attractive remuneration (fixed + bonus)

• Permanent contract from the first day of training;

• 100% paid training

• Attractive social benefits (Health Insurance, Social Club…);

• Transport.

Hourly range

7am-8pm

Desired Candidate Profile

Search Profile

Candidates should have a high school diploma or higher, and prior experience in call center operations is desirable. A good level of French (both spoken and written) is required, along with strong listening and customer service skills, good computer skills, and be diligent, committed, and punctual.