Customer Retention Executive

Cargo Padala Express Forwarding Services Corp

• Head Office, Pasay City
• July 6, 2026

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Job Description

• Manage and maintain relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term business partnership.
• Conduct regular customer visits, account reviews, and business meetings to understand customer requirements and strengthen engagement.
• Monitor account performance and shipment activity, ensuring repeat bookings and identifying opportunities for account growth.
• Provide customers with timely updates on company services, operational developments, promotions, and other relevant information.
• Address customer concerns, complaints, and service issues by coordinating with internal teams to ensure prompt resolution and service recovery.
• Develop and implement account retention strategies to minimize customer attrition and maximize customer lifetime value.
• Prepare account status reports, customer feedback summaries, and retention performance updates for management.

Job Summary Location

Head Office, Pasay City

Work Type

Full-time

Division

Commercial and Sales Management

Job Requirement/s

• Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Preferably with experience in account management, customer retention, customer service, or sales.
• Strong relationship-building, negotiation, and communication skills.
• Customer-focused with the ability to manage multiple accounts effectively.
• Strong problem-solving and coordination skills.
• Proficient in Microsoft Office applications and CRM systems.
• Willing to conduct field visits and customer meetings as needed.

Job Level

Rank and File

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