Customer Retention Supervisor

Job Title:Customer Retention Supervisor  
Location: Binondo, Manila (Onsite)   
Industry: Insurance/BPO

Spearhead operation that secures policies and drives client retention! 🚀

We are looking for an experienced and results-driven Customer Retention Supervisor to take charge of our call center's enrollment and collections team. In this role, you will oversee policy enforcement, manage team productivity to hit critical business targets, and ensure seamless coordination across departments—all while championing compliance and customer retention!

🔥 What You Will Do

• Operations & Team Management: Overseesday-to-day call center operations, setting goals and managing the productivity of both Enrollment Collectors and Retention Officers.

• Performance & Targets: Drivessuccess rates, contact/save rates, and business paid rate targets while minimizing service-related cancellations.

• Process & Compliance: Auditsinsurance policies, manage Auto-Debit Arrangement (ADA) transactions, and strictly implement Data Privacy, AMLA, and PCI-DSS regulations.

• Cross-Functional Collaboration: Partners with Cashiering, Policy Services, and Sales teams to reconcile sales, resolve system issues, and ensure seamless SLAs.

• Reporting & Analysis: Track collection trends, evaluate lapsed policies, and prepare regular progress reports for management.

🎯 What We Are Looking For

• Education: At least two (2) years in college.

• Experience: Minimum of Four (4) years of people-management experience in a BPO environment.

• Location: Must be willing to work onsite in Binondo, Manila.

• Technical Skills: Proficiency in MS Windows and MS Office (Word, Excel).

• Core Competencies: Proactive with a strong sense of urgency, highly flexible under pressure, resourceful, results-oriented, and dependable.

✨ Why Join Us?

• Lead a vital operational team in a stable financial services company.

• Shape impactful enrollment and retention strategies.

• Enjoy a collaborative environment with clear opportunities for career growth.

Ready to drive success and lead a high-performing team? Hit "Apply Now" and join us!