Prestige Telecom Group

Job Summary
We are seeking a dynamic and proactive Customer Retentions Advisor to join our team! In this vital role, you will be the frontline champion for maintaining strong customer relationships, reducing churn, and enhancing overall satisfaction. Your energetic approach and excellent communication skills will help turn hesitant customers into loyal advocates.
This is a fast paced and dynamic role that requires an adaptable approach, you will be heavily target driven therefore the ability to earn extra pay in the form of monthly and quarterly bonuses is also offered.
Responsibilities
<ul>
<li>Engage with customers via phone and digital channels, providing exceptional service with professional phone etiquette and clear communication.</li>
<li>Help reduce churn from bad debt customers by chasing overdue balances.</li>
<li>Analyse customer accounts and interactions to identify retention opportunities and potential issues before they escalate.</li>
<li>Utilise data entry skills to accurately update customer records, ensuring all information is current and comprehensive.</li>
<li>Develop tailored retention strategies by understanding customer preferences, usage patterns, and feedback.</li>
<li>Collaborate with team members and other departments to resolve complex issues swiftly and effectively.</li>
<li>Maintain detailed documentation of customer interactions, follow-up actions, and outcomes to ensure continuity of service.</li>
</ul>
Requirements
<ul>
<li>Proven experience in data entry, customer service, or retention roles; familiarity with CRM systems is a plus.</li>
<li>Strong phone etiquette combined with excellent verbal and written communication skills.</li>
<li>Demonstrated analysis skills to interpret customer data and identify opportunities for retention or upselling.</li>
<li>Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.</li>
<li>Previous experience in the Telecoms sector would be beneficial.</li>
</ul>
Join us as a Customer Retentions Advisor and become part of a vibrant team dedicated to delivering outstanding service! Your energetic attitude and analytical mindset skills will help foster lasting relationships that drive success for both our customers and our organisation.
Pay: From £26,500.00 per year
Work Location: In person

Customer Retentions Advisor

Customer Retentions Advisor

This job is no longer available

Talents

Recruiters

About