Customer Returns Analyst

Job Requirements

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do:

• Work with Supply Chain Managers to accelerate quotes, and repairs and get commit dates for parts
• Provide reports of CRM turn time and critical part delivery
• Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain manager)
• Responsible for managing manual checklist process and providing training to the suppliers

What You Will Bring:

• Bachelor of Science with a minimum of 1 -3 years prior relevant experience
• SAP experience primarily in customer return processes
• Experience leading projects
• Strong communication skills the ability to present to key stakeholders
• Contract background related to the customer return process
• Ability to create Pareto, bar, and pie charts from data and generate reports
• Capable manage large sets of data and dissect the data
• Ability to work in shop floor and office environments

Pay Range: $33.00-$36.00/hr

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

We offer flexible work options, including hybrid arrangements, to support the need of the role and align with company policies. This position is located in Windsor Locks, CT and is considered hybrid with 2-3 days required on-site.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Travel Requirements: Due to the nature of the work, 5% of travel may be required.

Citizenship Requirements: Due to the nature of the work, U.S. citizenship is required.

Benefits

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability