Customer Returns Coordinator

Position Overview

• Title: Customer Returns Coordinator
• Department: DJ City Support / AVE Support
• Primary Objective: Deliver efficient, high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.

Core Responsibilities

• Receiving & Intake Processing: Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.
• Product Inspection & Quality Assessment: Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)
• Inventory Management: Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.
• Financial Processing: Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.
• Logistics & Routing: Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.
• Interdepartmental Reporting: Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.

Candidate Qualifications & Operational Requirements

• Professional Experience: Prior background in logistics, warehouse operations, or retail inventory control.
• Technical Proficiency: Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).
• Physical Capabilities: Stamina for extended active shifts, including the routine handling and lifting.
• Key Competencies: Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.

What We Offer

• Competitive salary package.
• Career growth opportunities within a rapidly expanding national business.
• Ongoing product and industry training.
• Supportive team environment.
• Staff discounts on industry leading DJ, audio, AV and lighting equipment.
• The opportunity to work in an exciting and creative industry.