Customer Sales Advisor

Who you are

• This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service
• Whether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fit
• We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied
• Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner
• Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes
• Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions
• Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards
• Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently
• We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply

What the job involves

• Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us
• Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover
• Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset
• Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards
• Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets
• Working Hours:
• This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:
• Monday to Friday: 8:00am - 9:00pm
• Saturday: 9:00am - 6:00pm
• Sunday: 9:00am - 5:00pm