Customer Sales & Service Advisor (Self Storage)

Join a Growing Business Where Great Customer Service Really Matters

Are you someone who enjoys helping people, building relationships and delivering excellent customer service? Do you thrive in a busy environment where no two days are the same?

Quick Self Storage is looking for a friendly, motivated and customer-focused Customer Sales & Service Advisor to join our team at our Nottingham Head Office. Supporting multiple self-storage locations, you will play a key role in helping customers find the right storage solution while delivering a first-class customer experience from initial enquiry through to move-in and beyond.

This is much more than a traditional call centre role. You will combine customer service, sales, administration and account management, becoming a trusted point of contact for customers across the business.

This is a temporary-to-permanent opportunity with the potential to become a permanent position for the right candidate, subject to performance and business requirements.

What You Will Be Doing

· Speaking with customers by telephone and email and handling enquiries professionally and efficiently.

· Providing quotations and advising customers on the most suitable storage options.

· Converting enquiries into reservations, move-ins and completed customer agreements.

· Scheduling customer viewings and supporting multiple self-storage locations.

· Processing payments and maintaining accurate customer records.

· Following up enquiries and helping to maximise occupancy across the business.

· Resolving customer queries and delivering consistently high standards of service.

· Supporting customer account management, including overdue payment collection where required.

What We Are Looking For

We are looking for someone who genuinely enjoys working with people, takes pride in delivering excellent service and is comfortable balancing customer care with commercial goals.

· Previous experience in customer service, sales, a contact centre, a call centre, retail, hospitality or office-based customer support.

· Excellent communication and active listening skills.

· A professional and confident telephone manner.

· Strong organisational and administrative skills with good attention to detail.

· Good IT skills and confidence using computer systems, including Microsoft Office.

· The ability to manage competing priorities and maintain high standards during busy periods.

· A positive, proactive and commercially aware approach.

· Experience in self-storage, property, lettings, estate agency or call centre would be an advantage, but is not essential.

Why Join Quick Self Storage?

· A genuine opportunity to secure a permanent role within a growing business.

· A varied role combining customer service, sales, administration and account management.

· A friendly and supportive team environment.

· Full training and ongoing development opportunities.

· The opportunity to support customers across multiple locations and contribute to business growth.

Working Arrangements

· This is a 30-hour-per-week role based at our Nottingham Head Office.

· Working hours are arranged on a rota across the business opening hours: Monday to Friday, 8.00 am to 6.00 pm; Saturday, 9.00 am to 5.00 pm; and Sunday, 10.00 am to 4.00 pm. Weekend work forms part of the role.

· Flexibility to work on bank holidays and additional hours may also be required to meet business needs.

Apply Today

If you are passionate about customer service, enjoy speaking with people and are looking for a varied office-based role with the opportunity to become permanent, we would love to hear from you.

Please submit your CV together with a brief covering note explaining why you would be a great fit for the role.

Pay: Up to £14.00 per hour

Expected hours: No more than 30.0 per week

Benefits:

• Free parking
• On-site parking

Experience:

• call centre : 3 years (required)
• Customer service: 3 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• Nottingham NG8 5AB (preferred)

Work Location: In person