Customer Sales & Support Team Lead

Job Description – Customer Sales & Support Team Lead

Company: Silent Infotech
Product: Remi8 – AI-Powered Voice Recorder
Job Location: Gandhinagar / Ahmedabad, Gujarat
Work Mode: Onsite Only
Employment Type: Full-Time
Experience: 4–8 Years
CTC Budget: ₹6–8 LPA
Compensation Structure: 60% Fixed + 40% Performance-Linked

About Silent Infotech

Silent Infotech is a global Digital Transformation and Innovation Partner specializing in Enterprise AI, Agentic AI Platforms, ERP/CRM, AI Automation, and intelligent business solutions. With over a decade of experience as an Official Odoo Partner, the company serves customers across the USA, Germany, EMEA, and India.

About Remi8: Remi8 is an AI-powered voice recorder that helps professionals record conversations, generate transcripts, create AI-powered summaries, and organize important information.

Website: https://remi8.ai

Job Summary

We are looking for an experienced and results-driven Customer Sales & Support Team Lead to manage the sales and customer support team for Remi8. The ideal candidate will have proven experience in B2C or consumer-product businesses, team leadership, sales conversions, target achievement, and customer relationship management.

The candidate will be responsible for driving sales performance, coaching team members, monitoring customer interactions, resolving escalations, and ensuring an excellent customer experience.

Key Responsibilities

• Lead, manage, and motivate the customer sales and support team.
• Drive sales conversions through inbound inquiries, customer interactions, and systematic follow-ups.
• Manage customer queries related to product features, usage guidance, orders, and after-sales support.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor individual and team sales performance against monthly targets.
• Train and coach team members on product knowledge, sales techniques, and customer handling.
• Track daily conversations, lead conversion rates, customer satisfaction, and support resolution.
• Ensure accurate CRM updates, follow-up discipline, and performance reporting.
• Coordinate with marketing, product, and technical teams to improve sales conversions and customer experience.
• Identify performance gaps and implement improvements in sales and support processes.

Required Skills & Qualifications

• 4–8 years of relevant professional experience.
• Proven experience leading or managing a B2C sales, consumer-product sales, or customer-facing team.
• Experience in sales conversions, monthly targets, performance monitoring, and customer support.
• Strong team management, coaching, and leadership skills.
• Excellent communication, customer handling, and escalation management abilities.
• Familiarity with CRM systems, sales reporting, and follow-up management.
• Ability to work in a fast-paced, target-oriented environment.
• Willingness to work onsite in Gandhinagar/Ahmedabad.

Contact/ Email- 8929833444/ [email protected]

Pay: ₹400,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person