Customer Sales Representative

Rock City Management Group is seeking a motivated Customer Sales Representative to support our telecommunications campaigns through customer engagement, account coordination, and sales growth. If you enjoy connecting with people and want opportunities for professional growth, this role offers hands-on experience in customer communication, customer service, and sales.

As a Customer Sales Representative, you will help customers understand available services, answer questions, and support customer enrollment. You will build customer relationships while providing quality customer service, contributing to campaign growth, and developing practical skills through coaching and customer engagement.

Customer Sales Representative Responsibilities

• Start positive customer conversations, identify customer needs, and introduce relevant telecommunications services.
• Explain service options clearly, answer questions, and provide helpful customer service to support informed decisions.
• Support customer enrollment and account coordination while maintaining accurate customer information.
• Build lasting customer relationships that support satisfaction, customer service standards, and sales growth.
• Monitor customer feedback and share insights with senior staff to identify opportunities for campaign growth.
• Track customer interactions, sales activity, and follow-up tasks to identify opportunities for stronger customer engagement.
• Collaborate with senior team members to improve the customer experience and support team growth.
• Follow up on customer inquiries and coordinate next steps to keep the enrollment process organized and deliver reliable customer service.
• Participate in Customer Sales Representative training to strengthen communication skills and develop effective sales techniques.
• Contribute to sales goals through consistent customer engagement and responsible recommendations that support customer satisfaction and sustainable growth.

Customer Sales Representative Requirements

• Strong verbal and written communication skills, with the ability to explain information clearly during customer conversations.
• A positive, professional approach to customer service and a genuine interest in personal growth.
• Effective time management skills to organize customer inquiries, account updates, and daily sales tasks.
• A willingness to learn customer engagement techniques and apply feedback that supports skill development.
• Basic computer proficiency to maintain customer records and use sales tracking tools.
• A dependable work ethic and commitment to customer satisfaction, team goals, and business growth.
• Willingness to receive coaching and mentorship to strengthen customer service skills as a Customer Sales Representative.
• High school diploma or equivalent; previous customer service or sales experience is helpful but not required.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Work Location: In person