CUSTOMER SALES REPRESENTATIVE

Customer Sales Representative

JOB SUMMARY

The Customer Sales Representative is responsible for managing customer inquiries, providing accurate product information, identifying sales opportunities, and delivering excellent customer service across multiple communication channels, including social media, email, telephone, and walk-in transactions.

The role focuses on converting inquiries into sales, building strong customer relationships, promoting suitable products, and achieving individual and team sales targets. The position also involves maintaining accurate sales records, addressing customer concerns, and coordinating with relevant departments to ensure efficient order processing and customer satisfaction.

KEY RESPONSIBILITIES

Customer Service and Sales Management

• Respond promptly and professionally to customer inquiries received through telephone calls, social media platforms, email, and in-person interactions.
• Conduct outbound calls, follow-ups, and customer outreach to prospective, new, and existing clients.
• Present and explain product features, specifications, benefits, pricing, availability, and applicable promotions to help customers make informed purchasing decisions.
• Assess customer needs and recommend appropriate products or solutions based on their requirements and budget.
• Handle customer objections professionally, negotiate within authorized pricing and company policies, and close sales transactions.
• Identify opportunities for upselling, cross-selling, repeat purchases, and additional product recommendations.
• Maintain positive customer relationships through timely communication, effective follow-ups, and professional after-sales support.

Sales Documentation and Record Management

• Accurately record sales transactions, customer inquiries, order details, follow-up activities, and customer account updates in the company's designated Google Sheets database or other authorized systems.
• Maintain complete and organized customer and sales records to support monitoring, reporting, and business decision-making.
• Prepare and submit sales reports, transaction summaries, and other required documentation within established deadlines.
• Verify the accuracy and completeness of recorded information and promptly correct discrepancies when identified.
• Maintain the confidentiality and proper handling of customer information and company records.

Complaint Handling and Issue Resolution

• Address customer complaints, product inquiries, and transaction-related concerns in a professional and solution-oriented manner.
• Investigate concerns within the scope of the role and coordinate with the appropriate departments to facilitate resolution.
• Provide timely updates to customers regarding order status, product availability, delivery arrangements, and other relevant concerns, as applicable.

Sales Performance and Coordination

• Meet assigned individual and team sales targets, customer service standards, and performance indicators.
• Monitor pending inquiries and sales opportunities to ensure consistent and timely follow-ups.
• Coordinate with relevant departments regarding product availability, pricing confirmation, order processing, delivery schedules, and other sales-related requirements.
• Participate in sales meetings, product training, promotional activities, and other initiatives designed to improve sales performance and customer experience.
• Perform other sales-related duties reasonably assigned by the immediate supervisor or management.

REQUIRED SKILLS AND COMPETENCIES

• Demonstrates clear, professional, and effective verbal and written communication in English and Filipino.
• Understands customer needs, concerns, preferences, and purchasing requirements before recommending suitable products.
• Capable of presenting product value, addressing objections, negotiating within company guidelines, and closing transactions.
• Maintains a professional, courteous, patient, and customer-focused approach in all interactions.
• Identifies customer concerns, evaluates possible solutions, and coordinates appropriate action when necessary.
• Remains professional when handling rejection, challenging customers, sales pressure, and changing business priorities.
• Proficient in basic computer operations, online communication platforms, email, spreadsheets, and digital recordkeeping tools.
• Manages inquiries, follow-ups, documentation, and daily responsibilities efficiently and accurately.
• Ensures the accuracy of product information, quotations, sales entries, and transaction documentation.
• Works effectively with colleagues and other departments to support sales operations and customer satisfaction.

QUALIFICATIONS AND REQUIREMENTS

• A Bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred.
• At least one (1) year or above of relevant experience in sales, customer service, or a similar position is preferred.
• Applicants with entry-level experience, including those with a background in BPO, call center operations, retail sales, or customer-facing roles, are welcome to apply, subject to the company's hiring requirements.
• Strong verbal and written communication skills in English and Filipino are required.
• Basic proficiency in Google Sheets, Microsoft Excel, email, and other digital database or order-processing applications.
• Demonstrated ability to handle customer inquiries, maintain accurate records, and manage multiple tasks effectively.
• A customer-oriented mindset, professional work attitude, willingness to learn, and ability to work toward assigned sales targets are essential.

It’s a plus if Applicants with additional experience or capabilities in the following areas will have an advantage:

ADMINISTRATIVE SUPPORT

• Assisting with daily office operations, clerical tasks, document preparation, filing, and data entry.

• Coordinating internal and external communications and supporting routine administrative activities.

• Organizing business records and assisting with general operational and logistical requirements.

  NOTE: You can also send your updated Resume/Vitae within our email: [email protected]