Customer Sales Supervisor

Shangri-La The Fort, Manila Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES He/she will provide the highest level of service to promote customer satisfaction, reexcel in phone sales, optimize booking opportunities and customer retention.

Requirements

• Preferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably with minimum 2-3 years experience in an international hotel in the same capacity (reservations team).
• Preferably fluent in oral and written English.
• Proficient in managing various distribution systems
• Creative and with an eye for details.
• Outgoing and people oriented.
• Motivator, self-starter and a team-builder.
• Displays initiative and commitment to professional values.
• Right to unrestricted employment in the Philippines.