Customer Satisfaction Assurance - Bali

Requirements :

• Diploma in Public Relations / Communication.
• 2+ years experience in Customer Relation or Account Management.
• Strong customer focus & attention to detail, and Good communication skills.

Job Description :

• Service contract renewal, and redimension program handling.
• Monitor customer service status.
• Customer follow-up & communication.
• Manage renewal documents/forms.
• Upsell & service upgrade opportunities.
• Customer retention & churn prevention.
• Coordinate with Sales, NOC & Billing teams.
• Maintain customer data accuracy.

Placement : Denpasar, Bali