B
BATERIKU (M) SDN. BHD.
Customer Satisfaction Executive
Skills
Process Improvement
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 33,600 – MYR 38,400 / year
Location:
Kuala Selangor, Selangor, Malaysia
Work mode:
Onsite
Published on:
26 August 2026
What they need
- Assist in the Execution of Customer Experience (CSAT & SSI)) strategies, initiatives, and improvement programs.
- Work closely with CX team members to manage customer expectations and improve overall customer satisfaction.
- Support engagement with customers through various feedback channels including calls, emails, surveys, and other communication platforms (Facebook, Insta, Tik Tok and others)
- Assist in developing and execute customer satisfaction surveys CSAT/SSI
- Assist in analyze customer feedback and engagement outcomes, and present findings and recommendations to management.
- Engage with customers through feedback channels (calls, emails, online surveys).
- Conduct follow-ups post-resolution to assess satisfaction.
- Gather customer feedback and escalate recurring issues for counter measure to respective Depts.
- Assist in analyzing survey results and customer feedback to identify trends and issues.
- Support process improvements to enhance operational efficiency and customer satisfaction.
- Provide data-driven recommendations to improve customer experience.
- Work with the Complaints Management team to ensure working and implementable solutions.
- Work with Marketing and Sales to enhance customer engagement initiatives.
- Prepare reports and insights for the Head of CX and senior management.
- Liaise with internal teams (operations, sales, technical, warranty, etc.) to resolve complaints.
- Ensure adherence to company policies and regulatory requirements. \
- Any other job assigned by superior
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