Customer Security Operation

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Responsibilities

The Level 1 Security Service Desk Specialist will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.

Key Responsibilities:

Incident Management:

Respond to and triage security incidents and alerts received through various channels (phone, email, ticketing system).

Conduct initial diagnosis and categorize incidents based on severity.

Escalate incidents to Level 2/3 security teams as necessary.

Request Fulfillment:

Handle security-related service requests, such as user access provisioning, password resets, and account modifications.

Ensure requests are fulfilled in compliance with company security policies and procedures.

Monitoring and Detection:

Monitor security dashboards and alerts from various security tools.

Documentation and Reporting:

Maintain accurate and detailed records of incidents, requests, and actions taken.

Generate and distribute regular security reports to management.

Customer Service:

Provide excellent customer service to end-users, ensuring clear communication and timely resolution of issues.

Educate users on security best practices and company policies.

Collaboration and Communication:

Work closely with other IT and security teams to resolve incidents and improve security posture.

Participate in team meetings and contribute to the continuous improvement of security processes.

About you

Soft Skills:

Fluent in both French and English (oral and written).

Excellent customer oriented skills.

Good interpersonal and leadership skills.

Time management, organizational and communication skills.

Proactive, self motivated and determined.

Ability to build relationships with clients and team located outside Mauritius

Presentation skills.

Professional image

Technical Skills:

Good knowledge of Networking.

Good Knowledge of  TCP IP, SMTP/POP3, DNS, DHCP, etc

Good Knowledge of firewalls, proxy, load balancers..etc

Ability to work under pressure and to deal with multiple tasks.

Good IT/communications background with analytic and problem solving skills.

Excellent PC skills and application knowledge.

Additional Information

Ability to work 24/7

Excellent team spirit

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.