Staffinc
Customer Service Accommodation & Transportation
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 50,400,000 – IDR 52,820,508 / year
Location:
Semarang, Semarang City, Central Java, Indonesia
Work mode:
Onsite
Published on:
18 August 2026
What they need
- Handle escalated cases and perform follow-ups in accordance with SOP
- Provide solutions for customer requests and complaints related to Accommodation, Ground Transport, and Entertainment (TTD) within SLA
- Create ticketing documentation based on SOP/WI (Working Instructions)
- Maintain effective communication with customers, internal teams, partners, and stakeholders
- Comply with the latest SOP, WI, and company guidelines
- Actively participate in team activities as needed
Job Requirements
Minimum Formal Education Level: D3/S1 from any discipline.
Preferably has at least 1 year of experience in Customer Care Support (layer 2) & Event and Ground Transport Industry Part
Preferably 1 years of experience in Online Travel Agent or hospitality (reservation)
Familiar With Travel agency
Familiar with salesforce/CRM
Ready for working under pressure.
Ready for working Shift.
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