Customer Service / Account Manager

Customer Service / Account Manager

Part-time or full-time customer service and account management role helping policyholders receive responsive, accurate support.

What you'll do

• Answer customer questions, provide policy service, and help clients understand their coverage and next steps.
• Process account updates, endorsements, documents, payments, and service requests accurately and promptly.
• Identify coverage needs and opportunities for additional protection, then connect customers with the appropriate agent.
• Follow up on open requests and maintain clear, detailed records in the agency management system.
• Deliver a warm, professional customer experience that builds long-term trust in the agency.

What we're looking for

• Strong communication, organization, attention to detail, and customer service skills.
• Property & Casualty license is a prerequisite or must be obtained within 60 days of a job offer.
• Insurance agency or account service experience is helpful; training is available for the right candidate.

Pay: $16–$20/hour, depending on experience and licensing

Schedule: Part-time or full-time; primarily in-office

Age requirement: Must be 18 years of age or older.

Pay: $16.00 - $20.00 per hour

Work Location: In person