Customer Service Account Manager

Customer Service & Account Manager

Bernardo Manufacturing is seeking an experienced, personable, and highly organized Customer Service & Account Manager to join our team. This role is ideal for someone who thrives on building strong customer relationships, managing accounts from start to finish, and serving as a trusted point of contact for customers and internal teams.

As a key member of our team, you will work closely with customers and internal teams to ensure a seamless experience—from initial communication and order placement through fulfillment, follow-up, and ongoing account support.

Responsibilities

Serve as the primary point of contact for assigned customers and accounts

Build and maintain strong, long-term customer relationships

Manage day-to-day customer communication via email, phone, and other channels

Process and oversee customer orders, inquiries, changes, and requests

Monitor orders and proactively communicate updates, delays, or issues

Resolve customer concerns professionally and efficiently

Coordinate with sales, operations, production, shipping, and other internal teams to ensure customer needs are met

Maintain accurate customer and account information

Follow up on open orders, outstanding questions, and account needs

Identify opportunities to improve customer experience and strengthen account relationships

Assist with product information, pricing, availability, samples, returns, and other account-related requests

Handle multiple accounts and priorities while maintaining a high level of attention to detail

Job Requirements

Microsoft Office

Excel

Data entry

PowerPoint

Candidate Profile

The successful candidate will possess:

Exceptional attention to detail and organizational skills

Strong communication and presentation skills

Strong time management with a high sense of urgency

Strong organizational skills

Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, and Excel

The ability to manage multiple projects effectively in a dynamic environment

High sense of urgency in a fast-paced environment

Previous experience in the jewelry industry is preferred

Work Location: In person