Customer Service - Account Representative

Brenny Transportation Inc.

Position Summary:

Do you want a rewarding career with a reputable company?! Look no further! We are looking for an experienced Logistics Customer Service Representative! We take pride in providing an awesome environment in such a demanding field!

Want to get involved with the community but don't know how?? We’ve got you covered! We host in-house charitable events centered around serving others, giving back, and having a great time. From raffles and auctions to fun competitions—like voting on hilarious challenges with our team —there’s something for everyone.

If you’re looking for a fulfilling, fun, and hard-working career, this might be the perfect fit for you! Here is what you can expect as a Logistics Customer Service Representative at Brenny..

Hours: Hours of Operation. Monday through Thursday 7am-4pm & Friday 7am-3pm. Hours based on individual level.

Position Expectations for all Customer Service Representatives (may include but not limited to):

1. Accountable for providing GRAND CHAMPION Customer Service to everyone.

2. Answering incoming phone calls and questions. Place outbound phone calls

3. Negotiate competitive rates on loads and book shipments.

4. Meet weekly or monthly to discuss goal setting and revenue strategies with Logistics Team Lead & VP of Logistics & Customer Relations.

5. Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue.

6. Keep telemarketing tabs current.

7. Understand and sell WBE, DBE, and WOSB certifications.

8. Attend company meetings, chamber events, educational classes, networking events, and seminars as directed

9. Accountable for customer research and lead generation, while maintaining accurate and up-to-date customer information.

10. Regular customer visits to build relationships.

11. Work closely with internal departments to share necessary credit information, communicate customer expectations, and coordinate freight needs.

12. Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed.

13. Work towards achieving and maintaining company & individual goals

14. Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners.

Additional Account Representative Position Expectations:

1. Actively pursue and secure new accounts by prospecting and Champion calling on available lanes to quote.

2. Maintain and keep track of historical customer sales records.

3. Submit daily, weekly, and monthly activity and results reports

4. Coach new and existing team members.

5. Conduct sales presentations and ensure all content is kept up to date.

Benefits:

100% Team Member Paid Insurance, Retirement Plan Home / Work-Life Balance,

Military Bonus ,Tobacco Free Bonus, Loyalty Bonus,

Team Events, Paid Weekly, Preset, Predictable Schedule M-F,

Uncapped Bonus Potential, On-Site Auto shop, Team Member Coaching Program,

Team Advisory Committee Nurse/Wellness Coach, Monthly Charities to Serve,

Advancement Opportunities, Monthly Profit Sharing, Everyone Has a Voice,

Owners Provide a Fun, Energetic and Caring Atmosphere!

Preferred Knowledge, Skills and Abilities:

*College degree or 2-4 years work experience, customer service training helpful

*Proficiency in Microsoft Office 365

*Above average communication skills

*An understanding of the transportation/logistics industry, or desire to learn

*Self motivated & innovative – able to work with little supervision

*Able to multitask and prioritize tasks

*Excellent phone & computer skills

*Able to work in a fast-paced environment, with a smile on your face!

*A Grand Champion Attitude and Honest Character will guarantee your success at Brenny!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person