Customer Service Admin Assistant

• Respond promptly to incoming customer orders through phone calls, emails, and other channels.
• Verify order details for accuracy and completeness.
• Record and update customer information in the CRM system.
• Check the database for any outstanding customer balances before issuing new invoices
• Ensure that customer credit limits are within the approved range.
• Generate and issue invoices accurately and promptly.
• Coordinate with Van Sales Personnel/Drivers through the logistics department for timely deliveries.
• Communicate any special delivery instructions or requirements to the logistics team.
• Reconcile outgoing invoices with return invoices to maintain accurate financial records.
• Investigate and resolve any discrepancies in a timely manner.
• Follow up diligently on all unreturned invoices, ensuring timely payment.
• Communicate with customers to address any payment concerns or issues.
• Monitor customer credit lines regularly.
• Send reminders to customers with outstanding balances and provide information on credit limits.
• Address customer complaints promptly and professionally.
• Process Credit Notes (CN) as needed, following company policies and procedures.
• Communicate with the logistics department to address any delivery delays promptly.
• Inform customers of delays and provide alternative solutions when necessary.

JOB REQUIREMENTS:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Professional certificates, Diploma, or Degree in Customer Service or related fields
• Minimum 2 year(s) of related working experience
• Strong analytical and problem-solving skills
• Self-motivated and results-oriented with a strong work ethic
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken. Able to converse in Mandarin is an added advantage

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person