Customer Service Admin

• Location: Alexandra
• Monday - Friday: 8.30AM - 5.30PM

A leading MNC specialising in consumer electronics, business solutions, and innovative technology products.

Key Responsibilities:

Service Coordination & Customer Support

• Handle incoming customer enquiries via phone calls and emails professionally and promptly.
• Coordinate and assign service requests to technicians using the company's CRM system.
• Monitor service cases and follow up on escalated issues to ensure timely resolution.
• Liaise with customers, contractors, and internal stakeholders to facilitate smooth service operations.

Operations Administration

• Maintain and update service-related information, including meter readings, customer records, and service contracts.

• Process service job closures and ensure installation and maintenance records are accurately documented.

• Coordinate and schedule new equipment installations and service appointments.

• Manage service contract administration, including monitoring contract expiry dates and issuing renewal notifications.

• Maintain proper filing and documentation of all service-related records and supporting documents.

• Prepare operational and management reports as required.

• Support ad hoc projects and administrative duties assigned by management.

Requirements

• Minimum GCE 'O' Level qualification or equivalent.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge of SAP or ERP systems will be an advantage.
• Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables.
• Strong organisational, administrative, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast-paced and customer-oriented environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090