Customer Service Admin

Location: Taman Perindustrian Tago, Persiaran Industri Sri Damansara, 52200 Kuala Lumpur

Working hour: Monday to Friday, 8.00am - 5.30pm

Are you someone who enjoys helping people and solving problems? We’re looking for a Customer Service Admin Assistant to join our growing team. In this role, you’ll handle customer enquiries, support daily operations and ensure every customer has a great experience with us.

Jobscope:

• Receive and handle inbound customer orders, queries and complaints, document and record customer details.
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Prepare and submit regular/ad hoc reports to respective departments or management
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers
• Backup others administrative & customer service task when necessary

Requirement:

• Minimum 1 year of experience in customer service, fresh grads are welcome too!
• Good communication skills in Bahasa Malaysia and English. (Knows Mandarin is an added advantages)
• Organized, detail-oriented and able to multitask.
• Proficient in Microsoft Excel (Pivot Table, Vlookup, Xlookup etc), Word, Outlook and PowerPoint.
• Having experience in handling invoices, PO, DO, GRN, returns, claims, and using a company system for reporting will be an added advantage.
• Responsible, trustworthy, and able to handle confidential information.
• Can start work immediately is a plus!