Customer Service Admin

Job Summary

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Responsibilities

• Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
• Quality is of utmost importance for the process.
• Responsible for creating ticket, service roder, and/or processing quotes acceptance along with other additional activities.
• Awareness of tools such as SAP CRM and C4C are preferred.
• Must know how, what and when to communicate relevant information with both internal and external customer.
• Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines
• Resolves problems by applying established policies, procedures and tactics.

Qualifications

• Min. Education & Experience: Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
• Minimum of 2 to 3 years of total work experience for entry to this level
• Requires excellent English written and verbal communication skills.

Job Details

• This job has a full time weekly schedule.
• Travel Required: No
• Shift: Day
• Duration: No End Date
• Job Function: Customer Service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.