CUSTOMER SERVICE ADMIN

Key Responsibilities

Customer Service & Communication

• Handle and respond to customer enquiries through WhatsApp, email, and telephone calls promptly and professionally.
• Attend to customer enquiries regarding products, pricing, availability, orders, delivery, warranty, returns, and other related matters.
• Follow up with customers on pending enquiries, orders, complaints, and service requests.
• Handle customer complaints professionally and provide appropriate solutions or escalate matters to the relevant department when necessary.
• Maintain good customer relationships and ensure a positive customer experience.
• Provide accurate information to customers based on company policies and procedures.

Administrative & Order Support

• Process and record customer enquiries, orders, requests, and follow-up activities accurately.
• Coordinate with Sales, Warehouse, Accounts, Delivery/Runners, and other departments to resolve customer issues.
• Prepare quotations, invoices, order details, delivery information, or other documents when required.
• Maintain proper records of customer communications and transactions.
• Monitor pending customer cases and ensure timely follow-up until resolution.
• Assist with daily administrative tasks related to customer service operations.

Job Requirements

• Minimum 1–2 years of working experience in Customer Service, Customer Support, Sales Administration, or related field.

• Candidates with experience handling customer enquiries, complaints, WhatsApp, email, and telephone calls are preferred.

• Good communication skills in English and Bahasa Malaysia.

• Good telephone etiquette and professional customer-handling skills.

• Able to communicate politely and remain calm when dealing with difficult or dissatisfied customers.

• Good problem-solving and follow-up skills.

• Able to multitask and manage multiple customer enquiries at the same time.

• Good computer skills, particularly Microsoft Office / Google Workspace.

• Good typing and written communication skills.

• Detail-oriented, responsible, patient, and customer-oriented.

• Able to work independently and as part of a team.

• Willing to work in a fast-paced retail/distribution environment.

Job Details :

1. KPI Incentive (up to RM700 per month!) after confirmation status.
2. Working Days : Monday - Saturday
3. Off day : Sunday & Public Holiday
4. Working Time : 9.30AM - 6PM
5. Eligible for Meal Allowance up to RM100 per month at company subsidiaries Kopitiam after confirmation.
6. Training and work equipment will be provided.
7. A lot of energetic and ambitious team members in department.
8. Company paid EPF, Socso, EIS and SKBBK every month.