CUSTOMER SERVICE ADMIN

About the role

Eco Dreamland Sdn Bhd is seeking a Customer Service Admin to join our dynamic team in Selangor. This is a full-time position that combines customer service excellence with administrative support responsibilities. You will be the vital link between our customers and internal teams, ensuring seamless communication and efficient resolution of customer inquiries. This role is integral to maintaining our high standards of customer satisfaction and operational efficiency.

What you'll be doing

• Responding promptly to customer inquiries via phone, email, and other communication channels
• Processing customer requests, orders, and complaints with accuracy and professionalism
• Maintaining detailed and organised records of customer interactions and transactions
• Coordinating with internal departments to resolve customer issues and ensure timely follow-up
• Scheduling appointments and managing customer accounts as required
• Preparing reports on customer inquiries, feedback, and resolution outcomes
• Supporting the administration of customer databases and updating information as needed
• Assisting with general administrative tasks to support the customer service department
• Contributing to continuous improvement of customer service processes and procedures

What we're looking for

• Proven experience in customer service or administrative roles, preferably within a service-oriented environment
• Excellent communication skills, both written and verbal, with the ability to engage customers professionally
• Strong organisational abilities and attention to detail in managing multiple tasks simultaneously
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems
• Ability to remain calm and composed when handling challenging customer situations
• Problem-solving mindset with a customer-first approach to conflict resolution
• Reliable and punctual with a commitment to delivering high-quality service
• Willingness to learn and adapt to new processes and technologies
• Preferred: Previous experience in the environmental, sustainability, or tourism sectors

What we offer

• Competitive salary package commensurate with experience and qualifications
• Stable full-time employment with Eco Dreamland Sdn Bhd
• Professional development and training opportunities to enhance your skills
• Supportive team environment with clear career progression pathways
• Flexible working arrangements where applicable to support work-life balance
• Health and wellness benefits to prioritise your wellbeing
• Opportunity to work for a company committed to sustainability and environmental responsibility

About us

Eco Dreamland Sdn Bhd is a forward-thinking company dedicated to creating sustainable and environmentally responsible experiences. We are committed to delivering exceptional customer service whilst maintaining our core values of environmental stewardship and community engagement. Our team comprises passionate professionals who are motivated by our mission to make a positive impact. We believe in fostering an inclusive workplace where every team member contributes to our collective success and growth.

Apply now

If you are ready to join our team and make a difference through excellent customer service, we encourage you to submit your application today. Please send your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.