Customer Service / Admin Executive

Customer Service / Admin Executive (Japanese speaking) (Ref: 37803)
Salary: S$6,000 - S$,9000

Our client is a specialised trading company focusing on the global trade of gold, silver, platinum, and palladium coins. They are looking for a Japanese-speaking professional to support customer service and administrative operations in Singapore.

This position is suitable for an individual who can work independently, communicate effectively with Japanese customers and the Japan headquarters, and proactively support day-to-day operations.

The successful candidate will report directly to the Manager and CEO.

【Responsibilities】

As part of a small team, you will be expected to work closely with other team members and handle a wide range of customer service, administrative, and operational tasks. This is a hands-on role where you will have the opportunity to be involved in various aspects of the Singapore business.

• Respond to inquiries from Japanese customers.
• Provide customer service and assistance to customers at the store.
• Communicate and coordinate with the Japan headquarters and relevant stakeholders.
• Handle general administrative tasks, including document preparation and data management.
• Support the operation and management of the e-commerce (EC) site.
• Assist with product inspection, packing, and shipment arrangements.
• Maintain a clean, organised, and comfortable store and office environment.
• Provide support for business trips and accompany business trips when required.
• Coordinate with local staff and provide support for basic administrative and management tasks.
• Handle administrative procedures related to payroll and various payments.
• Support other tasks related to overall EC and business operations.
• Perform other duties as required to support the smooth operation of the Singapore office.

【What you will receive】

• AWS
• Variable Bonus: Based on company and individual performance
• Annual Leave: 20 days
• Medical Leave: 14 days
• Travel Allowance: Covers eligible hotel and airfare expenses
• Accommodation Allowance: Subject to individual eligibility and applicable terms and conditions
• Overtime Allowance: To be determined.

【Requirements & Preferences】
(Must)

• Possess a Bachelor's Degree in any field.
• At least 5 years of relevant working experience in customer service, hospitality, sales support, administration, or a related field.
• Proficient in English and Japanese (JLPT N1) to communicate effectively with Japanese customers, the Japan headquarters, and relevant stakeholders in carrying out job-related duties.
• Strong business etiquette and professional communication skills.
• Good basic PC skills, including Microsoft Office.
• Ability to communicate effectively with Japanese customers and the Japan headquarters.
• Ability to work independently and take initiative in managing assigned responsibilities.
• Strong interpersonal and communication skills.
• Willingness to work overtime when required to support business operations.

(Advantageous)

• Experience as a Cabin Crew / Flight Attendant.
• Experience in the airline, hotel, luxury retail, or hospitality industry.
• Experience providing high-quality customer service to Japanese customers.
• Experience working with Japanese companies or Japanese headquarters

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We regret that only shortlisted candidates will be notified.

Registration No.: R1654204 (Tang Yuen Teng Dorothy)
Recruitment Licence No.: 12C5051