Customer Service Admin Officer

Admin Officer

• Conduct and support audits for all activities across VIC and NSW, ensuring compliance with relevant standards and requirements.
• Manage customer communications, particularly regarding RFIs (Requests for Information), with a focus on achieving positive outcomes and timely results.
• Assist team members in preparing for audits and investigating any RFIs, providing guidance and ensuring all documentation is accurate and complete.
• Facilitate effective communication with both internal and external stakeholders to ensure smooth operations and information flow.
• Provide administrative assistance including data entry, data cleaning, and general office tasks to support efficient operations.
• Handle incoming and outgoing phone calls and emails, ensuring all enquiries are managed professionally and promptly.
• File and store company documents accurately, maintaining proper records and ensuring ease of retrieval.
• Maintain and safeguard confidential documents and sensitive information at all times.
• Suggest and implement improvements to enhance administrative processes and overall efficiency.
• Assist the sales team by responding to job or client enquiries, providing timely and accurate information.
• Provide training and support for new or existing team members to ensure they are equipped with the necessary skills and knowledge.
• Undertake other administrative duties as required to support the team and organisation.
• Assist with the regular monitoring and basic maintenance of the company’s data collection platforms, reporting any issues or irregularities to the relevant team members or supervisors for prompt resolution.
• Attends to any Ad hoc task that may be assigned from time to time.

Job Requirements

• 2–3 years of experience in administration, office support, or a similar role.
• Experience with audits, compliance documentation, or RFIs is an advantage.
• Strong written and verbal communication skills.
• Highly organised with strong attention to detail and accuracy.
• Confident communicating with internal and external stakeholders.
• Proficient in Microsoft Office/365 and comfortable learning new systems and platforms.
• Experience with data entry, data management, document control, and record keeping.
• Able to handle confidential and sensitive information professionally.
• Strong problem-solving skills with the ability to identify issues and suggest process improvements.
• Able to work independently while also supporting a wider team.
• Comfortable handling phone calls, emails, enquiries, and ad hoc administrative tasks.
• Proactive, reliable, and able to manage multiple priorities and meet deadlines.
• Experience supporting sales teams or customer enquiries is an advantage.
• Willingness to assist with training, system monitoring, and other operational support tasks as required.

Benefits

• Full-time permanent position
• Onsite work arrangement in Makati
• Australian shift schedule
• Work directly with Australian business owners and decisionmakers
• Exposure to niche, high-impact recruitment projects
• Career growth opportunities in a fast-growing global talent solutions business
• Supportive, high-performance recruitment environment focused on results and professional development