Job Summary
Are you passionate about delivering exceptional customer experiences while supporting customers, supply chain, and manufacturing operations in a fast-paced environment?
IFF is a global leader in flavors, fragrances, food ingredients and health &amp; biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full sensory power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role Customer Service, Administration and Operations Coordinator is based in Midrand, South Africa (on-site). Be part of an inclusive, customer-focused, and solution-oriented team where collectively we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
<ul>
<li>Manage customer orders in SAP, ensuring accurate order entry, processing, and follow-up from receipt through delivery. </li>
<li>Monitor order status and delivery progress, partnering closely with production, planning, logistics, and commercial teams to ensure customer expectations are met. </li>
<li>Address customer inquiries and facilitate the resolution of complaints in a timely and professional manner. </li>
<li>Maintain accurate operational documentation and records, including customer, invoicing, and order-related documentation. </li>
<li>Prepare operational reports and key performance indicator (KPI) updates to support business visibility and decision-making. </li>
<li>Monitor production and inventory transactions, material consumption, stock variances, and operational performance metrics. </li>
<li>Perform cycle counts, inventory investigations, reconciliations, and month-end closing activities. </li>
<li>Provide administrative support for production orders, training records, scheduling activities, and production documentation. </li>
<li>Support warehouse and logistics operations through goods receipt administration, shipment documentation, inventory transactions, and transport coordination.</li>
</ul>
What Makes You the Right Fit
<ul>
<li>Bachelor's degree or diploma in Supply Chain, Business Administration, Logistics, Customer Service, or a related field. </li>
<li>Experience in a customer service, supply chain, order management, logistics, or operations support environment. </li>
<li>Working knowledge of SAP or another Enterprise Resource Planning (ERP) system. </li>
<li>Strong understanding of order-to-cash, inventory management, and supply chain processes. </li>
<li>Ability to manage multiple priorities while maintaining accuracy and attention to detail. </li>
<li>Strong analytical and problem-solving skills with the ability to identify and resolve operational issues. </li>
<li>Proficiency in Microsoft Office applications, particularly Excel and reporting tools. </li>
<li>Excellent communication skills with the ability to build effective relationships with customers and internal stakeholders. </li>
<li>Fluent English communication skills, both written and verbal.</li>
</ul>
How Would You Stand Out?
<ul>
<li>Experience within the fragrance, chemicals, manufacturing, or fast-moving consumer goods industry. </li>
<li>Knowledge of warehouse, production planning, or inventory control processes. </li>
<li>Continuous improvement mindset with the ability to identify opportunities to enhance service and operational efficiency with a confident and decisive approach to process improvement.</li>
</ul>
Why Choose Us?
<ul>
<li>Opportunity to work within a global leader in scent innovation and manufacturing. </li>
<li>Exposure to end-to-end supply chain, customer service, and operational processes. </li>
<li>Professional onboarding and continuous learning opportunities. </li>
<li>Access to global expertise, systems, and cross-functional collaboration. </li>
<li>Competitive compensation and benefits package. </li>
<li>Hybrid working environment that enables flexibility and work-life balance.</li>
</ul>
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.
Visit <a href="http://iff.com/careers/workplace-diversity-and-inclusion" rel="nofollow noopener" target="_blank">IFF.com/careers/workplace-diversity-and-inclusion</a> to learn more

Customer Service, Administration and Operations Coordinator

Customer Service, Administration and Operations Coordinator

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