Customer Service Administration Assistant

Why Join Rapid?

• Successful, stable and growing company
• Diverse logistics services across multiple industries
• Genuine career development opportunities
• Supportive and fast-paced team environment

As part of the Rapid Group, we provide dry and refrigerated transport, wharf cartage, distribution, warehousing, container unpacking, and quarantine/bonded services to a wide range of local, national, and international clients.

About the Role

Rapid Group, Largs Bay depot is looking for an adaptable and experienced Customer Service and Administration Assistant to support the delivery of FCL and LCL transport, cross-dock, warehousing, and distribution services across South Australia. You will serve as the frontline point of contact for customers and external stakeholders.

The position provides high-quality customer service and administrative support, while maintaining a professional and welcoming environment. Working collaboratively with Customer Service, Operations, and Compliance teams, you will contribute to efficient day-to-day operations and continuous improvement initiatives across the business

Key Responsibilities

• Provide accurate and efficient data entry
• Remittance entry and daily bank reconciliation
• Daily pricing and invoicing of completed jobs
• Process credit applications and ensure new client onboarding processes are maintained
• Maintain existing and create new rate schedules and assist with annual uprates
• Debt collection on overdue accounts
• Customer Service bookings and data entry of new jobs when required
• Answer incoming phone calls in a timely manner and direct them to the correct department
• Review driver run sheets for onsite wait times and discrepancies
• Manage a shared inbox and prioritise enquiries and bookings efficiently
• Investigation of invoice queries and upload of credit requests
• Resolve customer queries by providing information relating to deliveries, timeslots, and paperwork
• Research and verify sub-contractor invoices for approval

What We’re Looking For

• Demonstrated previous experience in a similar role of at least 2 years
• Genuine passion for delivering exceptional customer service
• Positive, friendly, and professional demeanour
• Confident communicator in person, written, and verbal, with strong interpersonal skills
• Proficiency in Microsoft Office
• Exceptional organisation and high attention to detail
• Ability to multitask and prioritise tasks effectively
• Flexibility and willingness to assist in various tasks as part of a team

If you’re ambitious, detailed orientated and customer-focused, we’d love to hear from you.

Successful applicants will be required to undergo a pre-employment medical assessment, Australian Boarder Force clearance and reference checking. Please submit a resume and cover letter outlining your salary expectations, motivation for applying and fit for the role.

Candidates are advised that interviewing may commence before closing date and only successful candidates will be notified.

To be considered for this opportunity with Rapid, you must have full and unrestricted working rights for Australia. Sponsorship is not available.

No agencies or third parties please.