Customer Service Administration Support

Your Next Role
 
We're looking for a Part-Time Customer Service Administration Support team member to join our Customer Service team and provide essential support across customer orders, phone enquiries, data entry and general administration.
 
This is a permanent part-time position offering a minimum of 20 guaranteed hours per week, with the opportunity to work up to 25 hours per week by mutual agreement. We're flexible about how these hours are spread across four or five days, with the regular working arrangement agreed with the successful candidate.
 
This is a varied and hands-on role where you'll help keep the team running smoothly during busy periods, providing additional support with order entry, customer follow-ups, phone coverage and maintaining accurate customer records.
 
You'll be part of our supportive Customer Service team where every day brings something different. From helping customers and processing orders to keeping records up to date, you'll play an important role in keeping the team running smoothly. If you're organised, reliable and enjoy variety, this part-time opportunity could be a great fit for you.
About you
 
You're an organised, reliable and customer-focused person who enjoys variety and takes pride in getting the details right. You're comfortable speaking with customers, working with data and jumping between tasks to support the team when priorities change.
 
You'll bring:  

• Experience in administration, data entry, reception, customer service or a similar support role.
• Excellent attention to detail and accurate data-entry skills.
• A professional and friendly telephone manner with strong listening and communication skills.
• Strong organisation and the ability to manage changing priorities.
• Basic computer skills, including Microsoft Office, email and business systems.
• A reliable, flexible and team-focused approach.
• The ability to handle customer and commercial information with confidentiality and professionalism.

Desirable Experience  

• Experience using an ERP, CRM or document-management system.
• Previous experience in retail, manufacturing, logistics or a product-based customer service environment.
• Experience using Pronto or similar order-processing software.
• Confidence making outbound customer follow-up calls.
• Experience with customer order entry or administration.

 
About us
Rocky Point has a simple philosophy. We seek to help all Australians enjoy great results with the plants they grow. Whether that's helping home gardeners make the most of their land, or helping industry professionals grow their businesses, we're here to supply the best products so our customers can create the best results possible.
 
 
 
Rocky Point has grown into one of Australia's leading producers of gardening and landscaping products. We proudly package and distribute premium quality products for home gardeners, professional growers, and landscapers through well-established retail and wholesale channels nationwide.
 
As part of the Hyne Group, a proudly Australian, family-owned business with a legacy in sustainable forestry, we've expanded our capabilities even further. The recent integration of Bassett Barks into the Rocky Point family strengthens our supply chain, deepens our raw material expertise, and enables us to deliver even greater value to our customers. With a combined 60+ years' experience in growing media and landscape supply, we're continuing to lead the way in sustainable, innovative horticultural solutions.
 
 
Why Rocky Point?
 
As a team member you will enjoy benefits such as:  

• Wellbeing programs - employee assistance program to support you and your immediate family with counselling and support as needed.
• Working for a family-owned Australian business
• Generous product discounts to help achieve the garden of your dreams
• A feel-good brand that genuinely cares for our people, community, and environment
• Career growth in an expanding and progressive company who is market leader in the industry

 
If this sounds like the opportunity you've been looking for, we want to hear from you!
 
To apply:  Submit your resume and cover letter addressing your suitability for this role by clicking 'apply'