Customer Service Administrator & Project Coordinator

About Indyme Solutions

Want to work for a cutting-edge technology company in the exciting and dynamic retail industry? Then lndyme Solutions is the place for you.

lndyme is the world’s leading provider of customer engagement and loss prevention solutions for retailers. With over 35,000 installations worldwide, we are a trusted and respected brand. Our customers include major retailers such as Albertsons, Dick’s Sporting Goods, Ross, Walgreens, TJ Maxx, Kohl's and Lowe’s.

Position Summary

The Customer Service Administrator & Project Coordinator is an entry-to-mid level role that supports customer service operations and project coordination activities across the organization.

In this role, you will assist with managing customer requests, processing orders, service billing and helping coordinate projects to ensure timely delivery of products and services. You will work closely with internal teams and gain hands-on experience in customer engagement, project coordination, and retail technology solutions.

This is an excellent opportunity for someone looking to grow their career in customer service, operations, or project management.

Reporting Structure

This position reports to the Project Coordinator Manager and works closely with:

• National Account Managers
• Sales Application Engineers
• Technical Support Team
• Production & Operations
• Finance Team

What We Offer

• Competitive salary and benefits
• A supportive, team-oriented work environment
• Training, mentorship, and career development opportunities
• Exposure to real-world projects and customer interactions
• Opportunity to grow into senior project coordination or account management roles

Key Responsibilities

Customer Support

• Act as a day-to-day contact for customer inquiries and requests
• Respond to customer needs in a timely and professional manner
• Help maintain strong customer relationships through clear communication
• Support Proof of Value (POV) activities and customer onboarding

Project Coordination Support

• Assist in coordinating project tasks, timelines, and deliverables
• Track project updates and communicate progress to internal teams
• Participate in internal and customer meetings and take notes/action items
• Help ensure projects stay organized and on schedule

Order Processing & Administration

• Prepare quotes for existing customers following company guidelines
• Process customer orders accurately and in a timely manner
• Maintain and update customer and order information in internal systems
• Support proposal preparation for new opportunities
• Process repair and phone support billing for the customer service team.

Cross-Functional Collaboration

• Work with internal departments (Engineering, Manufacturing, Finance, etc.)
• Help resolve basic operational or order-related issues
• Escalate more complex problems to senior team members

Reporting & Tools

• Use CRM and internal tools (e.g., Synergy, Macola) to manage data
• Assist in preparing reports and tracking key metrics
• Maintain organized documentation and records

Key Attributes

• Strong attention to detail and organizational skills
• Eagerness to learn and grow in a fast-paced environment
• Positive, team-oriented attitude
• Strong communication and interpersonal skills
• Ability to manage multiple tasks with guidance
• Customer-focused mindset

Qualifications

• 1–3 years of experience in customer service, administration, or coordination roles
• Internship or early career experience in a business or technical environment is a plus
• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong written and verbal communication skills
• Bilingual candidates are preferred, Spanish would be nice.