Customer Service Administrator

We are currently seeking an experienced Customer Service Administratorto join the team of a well-established Australian organisation operating across the construction, manufacturing and supply chain sectors.

This is an ideal opportunity for someone who enjoys a role with plenty of variety and is comfortable working in a busy operational environment. You'll be responsible for coordinating customer orders, monitoring deliveries, responding to enquiries and working closely with internal teams and transport providers to ensure everything runs smoothly.

You'll play an important part in coordinating the movement of products from order through to delivery, while ensuring customers receive a high level of service along the way.
If you're organised, commercially minded and enjoy finding solutions when things don't go to plan, we'd love to hear from you.
What You'll Be Doing Working as part of a collaborative customer operations team, your responsibilities will include:

• Managing customer enquiries across phone and email channels.
• Accurately entering and processing a high volume of customer orders.
• Coordinating with transport providers to track deliveries and resolve issues.
• Keeping customers informed of delivery schedules, changes and delays.
• Working closely with production, logistics and other internal teams to ensure orders are fulfilled efficiently.
• Investigating customer issues and taking ownership through to resolution.
• Managing competing priorities and deadlines in a fast-paced operational environment.
• Maintaining accurate records and ensuring attention to detail across all customer and order information.
• Identifying opportunities to improve processes, customer service and operational efficiency.

About You
You'll be a confident communicator who enjoys working with people and isn't afraid to take ownership when problems arise.
To be successful, you'll ideally have:

• Previous experience in administration, customer service, customer operations, order management, logistics or a similar coordination role.
• Experience working in an environment where accuracy and responsiveness are important.
• Strong organisational and time management skills, with the ability to juggle multiple priorities.
• Excellent communication skills and the confidence to liaise with customers, suppliers, transport providers and internal stakeholders.
• A proactive and solutions-focused approach to problem solving.
• The ability to remain calm, organised and professional when working under pressure.
• Good working knowledge of Microsoft Office.
• Experience with SAP or another ERP system will be advantageous.
• Previous experience within transport, logistics, manufacturing, warehousing, industrial distribution, building products or supply chain environments will be highly regarded but not essential.

This is a full time, permanent position working Monday to Friday 8am - 4pm with one day per week work from home. 
Salary is offering $73,392.86 + Super