Customer Service Administrator

About Rubber Monkey

Rubber Monkey is New Zealand's premier provider of professional audio, video and photography technology products to commercial, government, education and creative industries.

Our goal is to shatter the idea that because New Zealand has a small population, we should pay more and get less. We are driven to compete with global pricing and provide our customers with the fastest delivery we can.

About the role

The key focus of the role is providing a high level of customer service by responding to emails and dealing with enquiries via phone or in person.

We're looking for an energetic, highly organised person to help out the Support Manager across a wide range of support functions. You'll ensure that customer queries are dealt with professionally and quickly and the small branch warehouse runs effectively. You'll be responsible for the upkeep of the office, ensuring everything is tidy, well stocked and most importantly, that there's always plenty of snacks on hand! Last but not least, you will be the go to when other teams need a helping hand, meaning you need to be able to adapt and multitask effectively.

Key responsibilities of this role include:

• Answer incoming phone calls and transferring where necessary
• Processing orders and answering queries
• Greet customers immediately upon arrival - directing them to relevant departments
• Assisting with pick ups and customer orders
• Responding to customer queries received via email
• Processing incoming & outgoing stock for the branch
• Managing the stationery, groceries & adhoc office supplies
• Assist other teams in admin tasks if and when required

You will be based at our head office on Adelaide Road, and be a part of a team who prides themselves on a great culture within a fun working environment.

About you

To be successful in this role you'll:

• Have a high level of customer care & service
• Be very organised and able to multitask effectively
• Have strong communication skills (written and verbal)
• Know your way around computers and systems
• Be a fast learner and very adaptable

Experience in customer service or inbox/workflow management would be advantageous. However we're interested in anyone who can demonstrate great organisational skills and who enjoys dealing with people on the day to day!

How to apply

If this role sounds like you, click ‘Apply’ and submit a copy of your CV and a cover letter stating why you think you'd be a great fit.

For more information about this role, please email [email protected]. Please do not send applications to this address.

We'll be reviewing applications as they come in so apply today!